Frequently Asked Questions

I didn't receive a confirmation email, did my order go through?

As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

I didn't receive a tracking number, when should I expect it?

You should receive a shipping confirmation email within 3-5 days of your purchase, this can be longer during times of extreme volume. If you don't have it, it's possible that it got sent to your spam folder. 

Which countries do you ship to?

Worldwide

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel orders once your order has been submitted.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, due to volume, we are unable to combine shipments on multiple orders.

Why isn't my order showing up on the tracking page?

Orders that haven't been shipped or scanned by USPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.

Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?

This means one of two things: It is being processed currently or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. 

Can I change the address that my order is shipped to? Can I pick it up at a USPS Location?

No, R1 Motorsport only ships to the customer's billing address and cannot be rerouted to a local USPS. No exceptions. If you entered the wrong city, but your zip code is correct, USPS will auto-correct this. 

I emailed customer service, how long will it take them to respond?

Please expect a response within 24-48 hours from our representative. 

I just received my online order. Can I return it for a full refund?

Please refer to our Shipping & Returns Policy.

Can I exchange my item for a higher priced item if I pay the difference?

No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.

These questions didn't help. Who should I contact?

If the above questions don't help, please contact customer service here:

info@r1motorsport.com